04 Wild Sage Ave.Geelhout Park Ext.04,Rustenburg,North West Province,RSA

+27 83 625 9700

reservations@swanesguesthouse.com

PAYMENT AND CANCELLATION POLICY

 

EFT Payment:

 

We require that the deposit/full payment be paid by EFT (banking details requests are to be sent to amotseoakgosi@icloud.com or reservations@swanesguesthouse.com).  Please send proof of EFT or vouchers to the same e-mail addresses.

 

Our cancellation terms:

 

Like all hotels and guesthouses, we have a strict cancellation policy to protect us against cancellations. We have a few rooms and cannot make up for business lost. If cancelled for whatever reason you will be liable for full payment whether we have a deposit from you or not. Verbal and email bookings are binding as a confirmation of the booking. Companies/Travel agencies operating on a bill back basis will also be liable to pay cancellation fees if cancelled whether we have a voucher or not. Please make sure you or clients are aware of our policy before accepting accommodation at our establishment.

 

 

Our cancellation policy:

 

1. Any cancellations forfeit 11% of the total booking quote to cover banking fees.

2. Cancellations more than 30 days prior to arrival forfeit 50% of the total booking quote.

3. Cancellations between 30 and 15 days prior to arrival forfeit 75% of the total booking quote.

4. Cancellations between 14 and 1 days prior to the visit forfeit 100% of the total booking quote.

5. For non-arrival/no show/premature departure 100% of total booking quoted is payable.

 

 

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